FAQ

We offer two types of griptape: 

• The classic skateboard grip without absorbent foam, which is about 1mm thick. This is the most common griptape. 

• The comfort grip with an absorbent foam located just below the grip. It's the perfect solution to improve the comfort of your rides. We know that after many miles on your boards, it can affect the comfort of your ride, you know that pulling sensation in your legs. The foam absorbs some of the vibrations under your feet, giving you longer and more comfortable rides. For the electric skateboards, we recommend this grip over the regular one.

If you can't find your grip in our catalog, don't worry. We have the possibility to adapt and redesign your contour for free. To do so, please contact us by email and tell us the model you have and the brand. 

If you have a deck with a cover and screws on top of your deck (like Evolve GTR, Evolve Hadean Carbon, Exway Atlas, etc.), our grips will cover the screws on your cover. We have chosen not to cut them out to avoid inaccuracies. If you need to access the electronics by opening the cover, we recommend that you gently remove the grip by heating it with a hair dryer. You will be able to remove the grip while unscrewing your cover and then put it back on.

Unfortunately, our online editor does not allow us to set multiple currencies at this time. If you use our editor to customize your grip, our prices will be displayed in € and your order will be payable in €. Please refer to the daily exchange rate to convert the price into your local currency.

We apologize for the inconvenience, and will try to find a solution as soon as possible!

All our grips are cut with an ultra precise laser machine guaranteeing a perfect cut from all angles. You have the possibility to bring your personal touch by customizing your grip.

It's easy to do:

Go to the Customization section and select your deck.

Click on the Customize button, you will be redirected to our online editor and you can add your text or image. 

⚠︎ Please note that for images, please add .png or .jpg files in black and white. Please make sure that your files are of sufficient quality for the cutting process to be successful. Your designs are not printed on the grip but cut into the grip, so your design will appear in negative with the color of your deck.

A tutorial video is available in the Help tab of our editor showing you how to use our tool.

Once your grip is made, add it to your cart and place your order.

The base price includes the addition of 1 text or 1 image. Each additional text/image is subject to a charge per addition. Please refer to the price listed in our editor for the price per addition.

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal. If you choose to use one of these two methods, you will be directed to the PayPal website, where you will be asked to log in and process your payment. You will then be redirected to our merchant site once your transaction is complete.

We aim to process refunds within three days of the item being returned. Please note, however, that your bank may take several days to process the payment to your account. With this in mind, please allow up to ten working days after returning the item before contacting us about your refund. We will contact you by email to inform you of the processing of your refund.

Import taxes are included for European destinations. For countries outside the E.U., import taxes may be required upon delivery. Rest assured, these taxes are quite low. 

You may return your item within 14 days of receipt, provided it is undamaged, unused and in its original packaging. You will be responsible for the return shipping costs. For information, our main warehouse is located in France. The items will have to be sent back to our warehouse. 

Customized items are unique and created just for you, they are unfortunately not eligible for a return and refund.

Please contact our customer service team at support@yocgrip.com. If the return is made within the 14-day cancellation period and meets our return criteria, you will be able to send your order back to us. You may use the carrier of your choice. YOC Griptape will be responsible for all packages signed for and received in our warehouse. Please contact your shipping department for shipments that do not arrive at our facility. We are not responsible for packages that do not reach you for any reason.

Any cancellation of an order, even if it is not shipped, will incur a fee. By placing an order, you agree to our terms and conditions.

Griptapes can be returned but will be subject to the following fees. 

If the order has been shipped: 

          Shipping fee

          Shopify fee 1%.

          PayPal or Stripe fee 4%. 

If your order has not yet shipped:

          Shopify fee 1%

          PayPal or Stripe fee 4%. 

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method. Please note that after a refund is issued, it may take some time for the bank to process the transaction. Please contact us again if you have not received a refund within 7 days of the refund confirmation.

If you have a quality problem with your grip, please contact us at support@yocgrip.com. Please include pictures, your order number and a short description of your problem. We offer responsive and quality customer support, so please feel free to contact us, we usually respond within 24 hours. 

If you don't get an answer by email, it is possible that your email arrived in our spam box. In this case, please contact us on our social networks.

We respond to all requests within 24 hours. Please be patient, don't worry we will get back to you.

Don't forget to include your order number if you have one. 

You can contact us, by mail or on our social networks. You will find the contact page right here: https://yocgrip.com/pages/contact-us

Our Instagram account : @yoc.grip